Technical support / e-learning platforms

The TLC-DLMh provides faculty and students with a reliable, accessible, and pedagogically oriented digital ecosystem. Our techno-pedagogical team supports users in the effective use of institutional platforms and in the production of high-quality digital content, through an approach that integrates technological expertise with educational sensitivity.

Supported Platforms

  • Moodle (institutional LMS): course configuration, adaptive quizzes, H5P, discussion forums, learning tracking
  • Microsoft Teams / Collaborate: synchronous sessions, webinars, recordings and archiving
  • Kaltura / Loom: production, hosting, and distribution of video lectures with automatic subtitles
  • Turnitin / Feedback Studio: originality checking, digital rubrics, audio feedback on submitted work
  • Mentimeter / Slido: live polling, Q&A, word clouds for interactive lectures
  • Digital Badges (Open Badges 3.0): issuance, verification, and sharing of digital credentials

Support Services

  • Technical helpdesk: response within 24 hours during working hours
  • Personalised onboarding for new faculty on institutional platforms
  • Monthly practical workshops: "How to use [tool] in the classroom"
  • Consultancy for the design of online and blended courses
  • Support for video lecture production (TLC-DLMh recording studio)
  • Accessibility review of teaching materials: compliance with WCAG 2.1 Level AA
  • Learning Analytics dashboard: data on student engagement and progress

🔒 GDPR-compliant ♿ WCAG 2.1 Level AA ⚡ Helpdesk response < 24h 📊 Integrated Learning Analytics